Problems receiving the weekly club e-mail???

We have had reports from some members using GMail and Hotmail accounts have problems receiving the weekly e-mails. Both GMail and Hotmail make changes to their system to try and reduce the level of SPAM or Junk mail getting through. As Sean sends out the weekly mail to a lot of GMail and Hotmail users at the same time, it can be sometimes get seen incorrectly as SPAM.

Have a look at the instructions below and see if this cures the problem.

GMail.........
It seems that any e-mail going from an Eircom account to a GMail account is seen as SPAM.
To counteract this, you need to take the following steps....

1) Go to the SPAM folder and look for the club e-mail.



2) You then need to click on the box shown and then click the box 'Not spam'. This will move the club e-mail from your SPAM folder to your Inbox. It also tells Gmail that this mail is valid and it should allow through any  future club e-mails.

Update 6th Feb 2009........We have now made a few changes to the way the weekly e-mail is sent out. If you follow the instructions above, it should be enough to fix the problem. If you don't receive the club e-mail at the usual time, be sure to check your Spam folder.

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Hotmail.........
It would seem as if Hotmail has problems receiving mails from Eircom accounts. In tests that we have done, the first 2 e-mails that go an Eircom account to a Hotmail account get lost! There are definetly sent by Eircom but Hotmail does not show them. For the 3rd mail, it usually goes into the 'Junk' folder.



So you need to open the 'Junk' folder, tick the box as shown and then click on 'Not Junk'.

This moves the club mail from your Junk folder to your Inbox. In tests that we did, the next mail from Sean went to the Inbox and no other action was required. If you don't receive the club e-mail at the usual time, be sure to check your Junk folder.

Update : 20th March 2009
It seems as if a few Hotmail users are still not getting the weekly club e-mails despite the fact that other Hotmail users are.

A possible solution might be to set Sean Cotter up as one of your contacts.
Here's how to do it...

a) First of all, click on the link called 'Contact List'


b) Then click 'Edit'


c) Fill out the form with just the basic details. Make sure you get the e-mail address correct...it's zero zero one, not the letter 'o'.
Press save at the bottom of the page. Sean Cotter is now set up as one of your contacts and future mails should arrive ok.