Communication/Customer
Service Skills
Skills
Employers Seek (According to their job
advertisements)
1.
Computer literate
2.
Basic computer skills
3.
A knowledge of Word and Excel
4.
A knowledge of bookkeeping and a computerized accounts package
5.
ECDL an advantage
6.
Customer Service skills
7.
Good interpersonal skills
8.
Ability to work without supervision
9.
Good communication skills
10.
Good telephone manner
11.
Ability to work to tight deadlines and under pressure
12.
Good time management skills
13.
Proofreading
14.
Have a keen eye for detail
15.
Possess excellent literacy skills and grammatical knowledge
16.
Mature reliable person
17.
Having a good working knowledge of
..
18.
Other skills you need
.
.
1.
Self motivated
2.
Organised
3.
Adaptable
4.
Communication skills
5.
An eye for detail
6.
Work well under pressure
7.
Good sense of humour
Vocational Skills (and some interpersonal)
1.
Keyboard skills (Number of words per minute)
2.
Dealing with Equipment (fax, photocopier, e mail (computers))
3.
Ability to carry out routine tasks (filing, incoming mail, calls)
4.
Ability to carry out checking of equipment (eye for detail)
5.
Ability to carry out checking of deliveries
6.
Ability to work as part of a group
7.
Ability to deal with customers in a routine way
8.
Ability to deal with customers in more difficult situations (complaint
handling)
9.
Ability to deal with problems and come up with solutions (comes with
experience and interest in the job) (Solution
selling)
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Some positive words and
phrases for your CV, for yourself
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Accurate |
Enthusiastic |
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Adaptable |
Experienced |
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Ambitious |
Expert |
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Assertive |
Firm |
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Bright |
Fit |
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Calm |
Flexible |
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Capable |
Friendly |
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Competent |
Hardworking |
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Confident |
Honest |
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Co-operative |
Informed |
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Creative |
Knowledgeable |
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Decisive |
Loyal |
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Dedicated |
Mature |
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Dependable |
Motivated |
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Dynamic |
Open-minded |
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Effective |
Outgoing |
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Energetic |
Patient |
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More Positive
Words
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People-oriented |
Sensitive |
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Practical |
Serious |
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Principled |
Skilled |
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Productive |
Strong |
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Professional |
Successful |
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Punctual |
Supportive |
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Quick-thinking |
Tactful |
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Rational |
Thorough |
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Ready |
Thoughtful |
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Reliable |
Trained |
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Resourceful |
Trustworthy |
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Responsible |
Versatile |
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Scrupulous |
Willing |
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Self-confident |
Witty |
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Self-motivated |
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Which of the above do you
think could apply to you?
Which ones can you develop?
Which might be developed during the course?
Have you developed some already?