Back to main

Here is a short overview of my professional experience.
How I manage to work in high-pressure roles within constantly changing business environments.

System Engineer * Compaq
   Accredited System Engineer Professional (ASE Pro)
    Intranet/Internet Integration, Design, Security & E-Commerce
* Microsoft
   Certified System Engineer (MCSE)
    TCP/IP and Internet Information Server
Software Engineer * Griffith College Dublin
    Java, Web desgin, Database design 
Computer Trainer * Regional Computer Training Centre (France)
    Office Products and MS Operating Systems 

What am I mainly doing at the moment (out of teaching in the evenings)?

Compaq Computer
Dublin (Ireland) - Europe Middle East and Africa (EMEA) Technical Customer Service Centre [TCSC]
Since 1997
Position Engineering Specialist - TCSC Mobile Engineering Group
Job description Level 2 Escalation Management Engineer (Europe Middle East Africa)
Duties * Project leader
  - Intranet restructuration
* Daily ownership and work around (until closure referring to priority level) 
  of customer's issues for EMEA level 2 technical support:
   - analyse/evaluation of products problems
  - data capture of accompanying information like logs, etc.
* Intranet Web master:
   - conception and implementation of:
     . the Y2K web site for TCSC Dublin rollover
     . the Engineering Specialists Intranet Site
     . on-line tools for TCSC technical support
  - proactive resource for TCSC intranet publication
* Technical assesment and interviews for recrutement 
   of new Technicians and Engineers

What did I do before ...  

Euromedia Formation
 Cannes (France) - Computer software training company 
Duration: From 1994 to 1997 

Position Computer trainer
Job description Trainer for Individuals and groups
Achievements *  More than 1000 trainees over 3 years
*  Individual courses and lessons creation for self-training purpose
    within computer workshop 
   - general schemes and dedicated ones in relation to companies needs
*  Training organisation and implementation for people with restricted mobility
   and high training needs. 
     Delivery of on-site and distance courses with creation of contents, 
    training sessions set-up and follow up via video-conference :
   - hotel’s employees
    - jail’s prisoners (computer and mathematic lessons in the prison and remotely)
    - isolated village town hall's staff in mountains country side

Space Camp - Cité de l'Espace
 Cannes (France) - First European Space Camp – Space related activities opened to public
Duration: From 1989 to 1993 

Position Animation coordinator
Job description Recruitment, training and management of scientific animators (Space related activities)
Achievements *  More than 150 animators over 3 years within team up to 5 coordinators
*  Management of the security of original equipments (evaluation, control, maintenance)
   - centrifuge machine [world’s unique accessible to public]
    - computer based image processing from direct satellite reception + tracking
    - space mission simulator with networked computers [mainframe + 17 stations]
    - planetarium and other original equipment for astronomy
*  Two special projects about micro-gravity experiments within the Zero-G plane of 
    the company NOVESPACE and the French Space Agency [CNES]: 
   - parabolic flights campaign in 1990 & 1992, with one personal flight
My main centre of interest out of work
Skydive and Sailing

That means enjoying Blue Skies from a 14,000ft free fall 
or being on the sea as a crew member during Regattas aboard very nice sailing boats.