This is a one year Post leaving Cert Course NEW OPPORTUNITIES IN TELE-SERVICES As part of a joint venture between the Department of Education and Science, NCVA, the IDA and the Teleservices industry, Ringsend Technical Institute is offering a Teleservices course. Teleservice jobs are based around the use of the phone and PC. A teleservices worker is normally located in a callcentre and depending on the business, can be engaged in the following activities: · technical support for computer and software customers · marketing financial services · direct selling of goods and services over the phone · handling international enquiries · customer services It is estimated that employment in this industry will grow to 10,000 in the near future. COURSE CONTENT Information Technology for Teleservices, Customer Care, Teleservices, Business Management, Communications, Work Experience WORK EXPERIENCE The course will include a work experience placement in a relevant employment. ENTRY REQUIREMENTS Leaving Cert with at least Grade B in English(Ordinary Level) or equivalent. CERTIFICATION All the modules are certified at Level 3 by the National Council for Vocational Awards (NCVA) ENROLMENT Interviews are held from March to May by appointment and in early September.