Tuesday, January 23, 2007
Actual call centre conversations !!!!!
Customer: "I've been ringing 0700 2300 for two days and can't get through to enquiries, can you help?".
Operator: "Where did you get that number from, sir?".
Customer: "It was on the door to the Travel Centre".
Operator: "Sir, they are our opening hours".
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Samsung Electronics
Caller: "Can you give me the telephone number for Jack?"
Operator: "I'm sorry, sir, I don't understand who you are talking about".
Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?"
Operator: "I think you mean the telephone point on the wall".
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RAC Motoring Services
Caller: "Does your European Breakdown Policy cover me when I am travelling in Australia?"
Operator: " Doesn't the product name give you clue?"
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Caller (enquiring about legal requirements while travelling in France):
"If I register my car in France, do I have to change the steering wheel to the other side of the car?"
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Directory Enquiries
Caller: "I'd like the number of the Argoed Fish Bar in Cardiff please".
Operator: "I'm sorry, there's no listing. Is the spelling correct?"
Caller: "Well, it used to be called the Bargoed Fish Bar but the 'B' fell off".
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Then there was the caller who asked for a knitwear company in Woven.
Operator: "Woven? Are you sure?"
Caller: "Yes. That's what it says on the label; Woven in Scotland ".
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On another occasion, a man making heavy breathing sounds from a phone box told a worried operator:
"I haven't got a pen, so I'm steaming up the window to write the number on".
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Tech Support: "I need you to right-click on the Open Desktop".
Customer: "OK".
Tech Support: "Did you get a pop-up menu?".
Customer: "No".
Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"
Customer: "No".
Tech Support: "OK, sir. Can you tell me what you have done up until this point?".
Customer: "Sure. You told me to write 'click' and I wrote 'click'".
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Tech Support: "OK. In the bottom left hand side of the screen, can you see the 'OK' button displayed?"
Customer: "Wow. How can you see my screen from there?"
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Caller: "I deleted a file from my PC last week and I have just realised that I need it. If I turn my system clock back two weeks will I have my file back again?".
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There's always one. This has got to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This is a true story from the Word Perfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the Word Perfect organization for "Termination without Cause".
Actual dialogue of a former WordPerfect Customer Support employee. (Now I know why they record these conversations!):
Operator: "Ridge Hall, computer assistance; may I help you?"
Caller: "Yes, well, I'm having trouble with WordPerfect."
Operator: "What sort of trouble??"
Caller: "Well, I was just typing along, and all of a sudden the words went away."
Operator: "Went away?"
Caller: "They disappeared."
Operator: "Hmm So what does your screen look like now?"
Caller: "Nothing."
Operator: "Nothing??"
Caller: "It's blank; it won't accept anything when I type"
Operator: "Are you still in WordPerfect, or did you get out??"
Caller: "How do I tell?"
Operator: "Can you see the C: prompt on the screen??"
Caller: "What's a sea-prompt?"
Operator: "Never mind, can you move your cursor around the screen?"
Caller: "There isn't any cursor: I told you, it won't accept anything I type."
Operator: "Does your monitor have a power indicator??"
Caller: "What's a monitor?"
Operator: "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on??"
Caller: "I don't know."
Operator: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??"
Caller: "Yes, I think so."
Operator: "Great. Follow the cord to the plug, and tell me if it's plugged into the wall.
Caller: "Yes, it is."
Operator: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??"
Caller: "No."
Operator: "Well, there are. I need you to look back there again and find the other cable."
Caller: "Okay, here it is."
Operator: "Follow it for me, and tell me if it's plugged securely into the back of your computer."
Caller: "I can't reach."
Operator: "Uh huh. Well, can you see if it is??"
Caller: "No."
Operator: "Even if you maybe put your knee on something and lean way over??"
Caller: "Oh, it's not because I don't have the right angle - it's because it's dark."
Operator: "Dark??"
Caller: "Yes - the office light is off, and the only light I have is coming in from the window.
" Operator: "Well, turn on the office light then."
Caller: "I can't."
Operator: "No? Why not??"
Caller: "Because there's a power failure."
Operator: "A power......... A power failure? Aha, Okay, we've got it licked now.
Do you still have the boxes and manuals and packing stuff your computer came in??"
Caller: "Well, yes, I keep them in the closet."
Operator: "Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."
Caller: "Really? Is it that bad?"
Operator: "Yes, I'm afraid it is."
Caller: "Well, all right then, I suppose. What do I tell them??"
Operator: "Tell them you're too $*%ing stupid to own a computer!!!!!"
Sunday, January 21, 2007
Munster take a fall
Munster fell at the last hurdel yesterday. They were outplayed at their own game. This as the games stand, today Sunday, could see them playing Biaritz away from home. Sweet Jesus. Munster badly missed their two missing players Quinlan and definitely Halstaad. With nearly six weeks to the next match maybe they can regroup but the task is a lot greater now. Lets hope that they pick up no injuries during the six nations.
Tuesday, January 02, 2007
Things that get on peoples wicks
People who point at their wrist while asking for the time. I know where my watch is buddy, where the fuck is yours?
Do I point at my crotch when I ask where the bathroom is?
People who are willing to get off their ass to search the entire room for the TV remote because they refuse to walk to the TV and change the channel manually.
When people say "Oh you just want to have your cake and eat it too". P&*s off. What good is a goddamn cake if you can't eat it? What, should I eat someone else's cake instead?
When people say "It's always in the last place you look". Of course it is. Why the hell would you keep looking after you've found it? Do people do this? Who and where are they?
When people say, while watching a movie "Did you see that?" No dick nose, I paid €9.00 to come to the theatre and stare at the ceiling up there. What did you come here for?
People who ask "Can I ask you a question?" Didn't really give me a choice there, did ya buddy?
When something is "new and improved", which is it? If it's new, then there has never been anything before it. If it's an improvement, then there must have been something before it.
When a cop pulls you over and then asks if you know how fast you were going? You should know, you bloody well pulled me over.
When people say "Life is short." What the hell?? Life is the longest damn thing anyone ever does!! What? Are they going to do something that's longer?
When people ask "Can I BORROW a piece of paper?" Sure, but please don't return the favor! It's on god damn piece of paper!
When you are waiting for the bus and someone ask you "Did the bus come yet?" If the bus came I would not be standing here asshole!
Monday, January 01, 2007
Lights out at Lansdowne as Leinster win
Leinster took the spoils in the last ever rugby match at the old Lansdowne Road as second-half tries from Owen Finegan and Jamie Heaslip saw them come from behind to beat Ulster 20-12 in 'The Last Stand'.
Lights out at Lansdowne as Leinster win
Football News
Striker Anthony Stokes admits he is unlikely to extend his successful loan spell with Falkirk.( RTE News Feed)
Stokes admits Falkirk return unlikely
Late goals from Tobias Hysen and David Connolly earned Sunderland a richly deserved 2-0 win at Leicester City in the Championship this afternoon.
Connolly seals Sunderland victory
You Tube Videos
I had been tasked by my God Daughter, who will remain nameless (until she govess permission for me to use her name), to find out if it was possible to download videos from Youtube to your hardisk. Now for some of you reading this it may be a simple matter for you, so I am not really talking to you. I am addressing the unfamilliar persons (like me) who are not used to Youtube. To download videos you need to use Firefox as your browser and this is available here. When you have the lastest version of Firefox installed google Video downloader addon for firefox. You can install this add-on without having to download it to your hard disk. There is a help file on how to use it. The downloaded files can be viewed by VideoLan. Happy hunting.
Sad Start to the New Year
It was a sad start to the day, News Years Day, when the news of the fire in the Curragh Camp broke.
A Young couple died in a house fire at The Curragh Camp.
The couple who died in the house fire have been named as 23-year-old Darren Hanly and 21-year-old Amanda Murphy.
They were the parents of two boys, aged three and eight weeks. The children were with relatives at the time of the party.