Coaching - Moving from Knowing to Doing


Coaching drives people to develop awareness, to accept responsibility, to take action and to achieve results!

What is Coaching?
"Coaching is a solution-focused, results-orientated systematic process in which the coach facilitates the enhancement of performance, self-directed learning and personal growth of other individuals." (Grant, 2000)

Put simply:
Coaching is about helping people look at things differently, formulate their goals and help them to achieve them. It's about creating change, which will enhance your life.

Many people are not sure what the exact focus of their coaching should be but this is not a problem. Some of our best results have been with people who have started with one goal in mind and we have realised that it is something different they needed to address. When you improve one aspect of your life it tends to have a positive affect in other areas too - coaching helps you to build this momentum!
What do you see?


Our approach to coaching
As Occupational Psychologists we are committed to provide coaching that grounded in evidenced based, sound psychological principles and models. Our approach is a flexible blend of concepts and techniques drawn from the best practice of consulting, sports psychology, adult learning, assessment and various psychotherapeutic approaches. Where appropriate we use 360 feedback, interviews, shadowing or personality assessment to develop our understanding of both clients and organisational needs.

We work with the client to achieve the best match between the coach and coachee as we believe that this relationship is central to the success of the coaching intervention. We ensure ongoing review of the effectiveness of the coaching and how learning and insight is transferred to the workplace and evidenced in observable behavioural change.

Our coaching approach draws from many sources but common elements include:

  • Ensuring that the coaching assignment is objectives based and time-limited
  • Encouraging participants to work from a baseline measure of performance
  • Using structured approaches andtemplates to put a clear framework on the work
  • Keeping the behavioural responsibility with the individual being coached
  • Encouraging the participants to "map" their experience anduse a variety of problem solving approaches as appropriate to the context.

It is our view that
Coaching is most effective when it forms an integral part of HR strategies.



What the research says about the effectiveness of Coaching as an intervention:

Productivity up by 88%
A recent study in America examined the effect of coaching compared to training amongst 31 managers. They found that training increased productivity by 22.4%. The coaching, which included: goal setting, collaborative problem solving, practice, feedback, supervisory involvement and evaluation of end results increased productivity by 88%, a significantly greater gain than training alone. (Olivero, Bane & Kopelman 1997).

ROI of 5.7%
A study published in the Manchester Review calculated the return on investment of coaching for 43 participants. They calculated that the coaching ROI was 5.7 times the initial investment. 75% of the participants felt that the value of coaching was "considerably greater" or "far greater" than money and time invested. (McGovern, Lindemann, Vergara, Murphy 2001).

Support for retention of Key staff

A survey of 1000 young high-flyers from 73 countries found that to retain and motivate their staff, organisations need to provide more support for career planning and personal development, and better information on internal job openings (Career Innovation Research Group 1999).


Some of our recent coaching assignments include:

  • Working with a HR Director on conflict and relationship building at top team and board level
  • Building strategic and leadership skills with a Director in times of significant change and transition
  • Coaching an integration team prior to significant organisational change
  • Working with leaders to balance work and personal priorities to maximise the rewards of their efforts.


Other recent projects include:

A review of the graduate mentoring/coaching programme, supported with mentoring/coaching skills training for CIVA Inc
Developing and supporting the strategy for managing the people part of transformational change at Bank of Ireland iTSIS
Conducting a communications audit to establish the effectiveness of internal communications within Bank of Ireland.

 

All Information copyright 2005 Kerry Gillespie and Associates. Contact: kerry@kgapsych.com