SOME USEFUL TIPS
Unscented baby powder or flour, lightly sprinkled can help you determine a rats tracks and their runways as they cross suspected areas.
If you think you might have a rat in your garden, take away any birdseed you may have immediately. You are probably feeding the rats unknown to you.
As all rats need water to survive, empty any water containers in the garden, and turn any empty flowerpots or containers upside down, so as they will not fill if it rains.
Ensure that there are no gaps around any pipes going through your exterior walls (tumble drier outlets, extractor fan outlets, etc.).
Secure the ends of any external piping with a fine wire mesh to stop any rodents entering through the pipes. But take care not to block waste water from flowing out.
If you are using snap traps, use a piece of cooked rasher rind as the bait, but tie it on to the trap. Place your traps unset the first day. This will help the rat to get used to the new obstacle in its routine path. Also, try placing two traps side by side, so that if the rat manages to avoid the first one it might get caught in the second one!
If you come across any droppings in the house, keep a sample to show to the pest control technician. This makes identification of your infestation much easier. (But always wear gloves!)