rocks with attitude

















Terms and conditions

Making A Purchase
Once you have placed your order with us, we will contact you via email and let you know when your goods are going to be dispatched. (usually next working day)

Reaching Us
If there are any problems or queries regarding a product or an order you have placed on our website please contact us

Refunds and Exchanges*
If the goods you receive are faulty or different from those ordered, we are happy to give a refund or exchange providing the goods are returned to us within 28 days of receipt. Please notify immediately either in writing (by letter or email) or telephone 00363 863383447) if goods are faulty or wrong. Refunds will be given by the same method that was used to pay and in the event of exchange any balance to pay by you or due to you will be made by same method.

Cooling off Period If you are unhappy with any purchase made on our website, we will try our utmost to help you. Because your purchase will have been made by the distance selling methods (i.e via the internet, mail order or telephone) you are entitled by law to cancel the order within seven days after receipt of the goods. If you intend to return goods under this provision then please contact us immediately either by telephone, or in writing by letter or email.

Returns Please ensure that when returning items that they are returned in good condition and in its correct gift and protective packaging to prevent the item from being damaged in the post. We recommend that when returning an item up to the value of £50.00 proof of postage should be obtained. When the item is over the value of £50.00, it should be sent by recorded delivery to ensure that the item is insured whilst in transit.

*Please note that we cannot offer exchanges or refunds on earrings for pierced ears for health and hygiene reasons, as well as personalised and specially ordered items. We also cannot accept or be responsible for the cost of your postage or any other charges you may incur when returning the item. This does not affect your statutory rights.







Terms and conditions
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