The Rough Guide to Going to College - Teleservices
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Teleservices
EMPLOYMENT in teleservices is growing at such a pace the Government fears there won't be enough qualified people to fill the jobs. From no call centres in 1992, there are now about 60 such centres in the Republic. To meet this need, a new two-year Post-Leaving Cert course has been developed. Last year, there were some 1,100 first-year places on the course, which is offered in PLC colleges around the Republic. Astonishingly, 361 of these were unfilled, despite a virtual guarantee of employment, with starting annual salaries in the region of £11,000 to £14,000.

The courses give students the opportunity to acquire information technology and communication skills as well as near-native fluency in a continental language. Students spend 17 weeks abroad on a work placement and there is a non-means-tested grant of up to £2,000 available to help with the costs of this placement. On successful completion of the course, students receive a National Council for Vocational Awards Level 3 qualification. Places are not awarded on Leaving Cert. points, but you must have a minimum of a grade B in both ordinary-level English and one continental language. If you are interested in these courses telephone (01) 453 5487 and ask for the Teleservices Support Service.

 
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Copyright © David Dineen/Gary Burns/Christopher Kennedy 1999. Email:
cbstramore@tinet.ie