Key Skills (59 kb file) (May take up to 30 seconds to download)

Effective Habits

Communications Report Guidelines

Mastering Presentation Software (PowerPoint) (Jan 03)

Customer Contact Skills (use as preparation for Customer Service Assignment and Customer Service roll plays) 

Customer Service Teamwork

Dealing with Difficult Customers

SpreadsheetMethods Module Project Guidelines (Jan 03)

List of Spreadsheet Skills        

Relative and Absolute Cell Referencing

Protecting Spreadsheet Worksheets and Displaying Formuals (Jan03)

If Function Exercise 2  

Simple If Tools2.  (Computer Applications Exercise)

IF and AND Function Pilgrim2 (Computer Applications Exercise)

If Function with AND  

HLOOKUPcarhire2.  (Computer Applications Exercise)

IF Function Commission Payments   IF with AND. This is an .xls file.

SpreadsheetMethods Module Project Guidelines (Jan 03)

Spreadsheet Methods Sample Project  (Jan03) (Calculating ECDL Course Costs)

Spreadsheet Methods Sample Project (Knock Airlines Exercise (Computer Applications Exercise/ Kilmallock Bus Co)

Sample Data Capture Form (Spreadsheet/Database project)

College Spreadsheet Example (43 kb file)

How to Gather Information from the Internet

Web Page Design Guidelines2

Using Tables in your web site

Using Hyperlinks in your web site  (Jan 03)

General guidelines for images, hyperlinks, Cascading Style Sheets and JavaScript

Front Page tasks (Creating thumbnails automatically, add "last updated" date to page). (Jan 04)

Style Sheets Exercise.  This is a plain text document giving an introduction to creating Style  Sheets

Using Tables to Layout a Web Page.  (Jan 03) Sample layouts are demonstrated here.  These could be used as templates for a site.

Using Images in your web site  (Jan 03)

Creating thumbnails automatically (Same as Front Page tasks above). (Jan 04)

Image map example allowing access to web design files (Jan 03)